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The best place to get information and connect is on Matrix itself - starting in Matrix HQ (#matrix:matrix.org) or in the Office of the Matrix.org Foundation (#foundation-office:matrix.org).
For direct inquiries about the following topics, please email us:
- abuse@matrix.org if you need to urgently report abuse on the platform. See also our Code of Conduct and the Matrix.org Homeserver Terms (specifically [1] and [2]).
- support@matrix.org for more general support and commercial queries.
- billing-support@matrix.org for support with your matrix.org homeserver premium account.
- security@matrix.org to disclose security issues. Also see our Security Disclosure Policy.
- funding@matrix.org for organisational sponsorship and funding queries. See also our Support us page.
- legal@matrix.org for questions about our legal documents.
- dpo@matrix.org for questions about privacy and data protection.
- conference@foundation.matrix.org for topics regarding The Matrix Conference.
You can find our staff members, and contact details for some of them, in the About section.